Cancellation and reschedule policy

Body painting photo shoot

  • Reschedule. We can accommodate a request to reschedule if we receive the request at least 7 days prior to your scheduled session. We understand that unexpected things happen so we allow you reschedule once for no additional cost, after that a rescheduling fee (15% of the value of the service) is required to secure a new date.
  • Cancellation. We will issue a full refund (minus 15% of the value of the service) if we receive the cancellation notice at least 7 days prior to the scheduled session.
  • Late less than 15 minutes. If the client comes within 15 minutes after the scheduled start time, we will start the session as soon as s/he arrive, but we will not extend the finish time beyond the scheduled finish time.
  • Late 15 minutes or more. If the client doesn’t come within 15 minutes after the scheduled start time, s/he forfeits the scheduled session . The client will not get a refund and will not be able to reschedule the session.

Classes and Workshops

  • Reschedule. We can accommodate a request to reschedule if we receive the request at least 7 days prior to your scheduled session. We understand that unexpected things happen so we allow you reschedule once for no additional cost, after that 15% rescheduling fee is required to secure a new date.
  • Cancellation. We will issue a full refund (minus 15% cancellation fee) if we receive the cancellation notice at least 7 days prior to the scheduled session.
  • Late: less than 15 minutes. If the student comes within 15 minutes after the class start time, s/he will be allowed to join the class and the instructor will try to accommodate him/her as much as s/he can without slowing down the class.
  • Late: more than 15 minutes. If the student comes 15 minutes after the class start time, s/he forfeits hhis/her spot and will not be allowed to join the class because that will disrupt the experience for other students.
  • If you purchased your class on CourseHorse, then our Refund & Cancellation policy applies to your purchase. If you are entitled to a refund, or have any questions, please visit the CourseHorse site in New York and contact their customer service team.

Events or commercial project

  • Cancellation. We will issue a full refund (minus cancellation fee 15% of the value of the project) if the client notify us at least 7 days prior to your scheduled event. The client is responsible for any travel and logistical expense that we incur for the project which we will deduct from the amount refunded.
  • Reschedule. We can accommodate a request to reschedule if we receive the client’s request at least 7 days prior to your scheduled session. Rescheduling fee (15% of the value of the project) is required to secure a new date